Shapee Malaysia announced a major policy update to introduce a new fee for the cancellation of the Shopee Mall seller ‘ s order from 21 July 2025. According to the Shopee official announcement, if the seller cancels the order more than 10 times a week (including the seller ‘ s initiative to cancel and automatically for the seller ‘ s reasons), the fee will be based on 10 per cent of the value of the goods cancelled or up to RM5 per unit (approximately $1.05, whichever is lower).

The new policy, which targets the Shopee Mall seller, aims to regulate compliance and to reduce the interruption of orders due to insufficient stock, incorrect prices or malicious cancellations. The affected seller can view the specific costs under “My Balance” at the Vendor Centre and the deduction will be completed within 1-3 working days of receipt of the mail notification. Hopee stressed that this would provide an incentive for vendors to optimize their inventory management and order processing processes and enhance buyers ‘ shopping experience.

This policy echoes a series of recent adjustments in Hopee Malaysia. Effective 16 July 2025, the Platform will charge RM0.50 for platform support for each successful order. In addition, with effect from 12 May 2025, the late delivery rate threshold will be reduced from 20 per cent to 10 per cent, further strengthening the vendor performance requirements. On 16 April 2025, the automatic elimination level will also be adjusted to reduce the grace period to reduce the waiting time for buyers. Together, these measures reflect Hope ‘ s strategic focus on improving operational efficiency and client satisfaction.

The Malaysian electrician market, which was about RM13.5 billion (about US$2.8 billion) in 2024, had a share of over 50 per cent, but faced competition from Lazara and TikTok Shop. The high rate of cancellation of orders has been a pain in the industry, with some sellers having more than 15 per cent cancellation in 2024 due to stock synchronization problems, affecting buyer trust.

To ease vendor pressure, Shopee plans to launch training courses and the AI Inventory Forecasting Tool to help vendors optimize their operations. However, policy implementation still needs to balance the seller ‘ s burden with the platform ‘ s efficiency.